Skip to content
  • 🇨🇦 CAD

    Country/region

The McIntosh story

FIVE GENERATIONS
ONE ENTREPRENEURIAL STREAK

It started in 1906. From coffee, tea and spices in Ottawa, to 33 china shops across Canada, to a historic collection of buildings in South Lancaster which is home - entrepreneurship has been part of the family for more than a century.

See our story
Historic McIntosh & Watts storefront in Ottawa FAMILY BUSINESS SINCE 1906
A family that keeps trying things

Five Generations of Entrepreneurs

Each generation took what came before and added something different to it. There are fantastic pieces of the existing story that should not disappear. This is the short version.

A story in pictures

Watch the years fly by.

A short photo story from the family archives.

Historic McIntosh & Watts Rob and his brother as children with with Grandfather & Great-Aunt
FIRST GENERATION - 1906 AND MORE

It started with coffee, tea and spices.

The very short history

Five generations. Plenty of plot twists.

Historic McIntosh & Watts Rob and his brother as children with with Grandfather & Great-Aunt
FIRST GENERATION - 1906 AND MORE

First, Tea & Coffee

Rob’s grandfather and great-aunt open McIntosh & Watts in Ottawa, selling coffee, tea and spices. Cups and saucers join during the Great Depression. That small addition changes everything.

Archival photograph inside an early Rob McIntosh store
Second Generation - The 1940s

Then There Was Fine China

Rob's father, Grant McIntosh, stationed in England during World War II, sees an opportunity to bring English dinnerware and figurines home to Canada. Another big move.

Archival Early Rob McIntosh Store
Third Generation - 1979

Rob McIntosh Opens

Rob fulfills his dream and opens his first shop in Cornwall, Ont. Barb agrees to pitch in for a few weeks to help with the books and payroll. Barb stayed. More than four decades later, she’s become a McIntosh entrepreneur. It’s catching.

Archival illustration of Rob McIntosh stores
Frouth Generation - The 1980s and ’90s

33 Stores

From coast to coast in Canada. One store becomes many, from Halifax to Vancouver, including china departments in five Eaton’s locations. The fourth generation, Jamie and Peter, are the driving force behind this expansion.

Aerial view of the Rob McIntosh complex in Lancaster
South Lancaster

Go For Extraordinary - Barb thought this up

An old school, relocated historic buildings, a bank safe, connecting tunnels and a 23,000-square-foot retail smorgasbord become the Rob McIntosh Unique Shopping Experience.

Rob McIntosh shopping complex in Lancaster today
Fifth Generation - Today

And the Story Keeps Growing

The fifth generation is on board and already following his own entrepreneurial path. Alex is studying and playing hockey in Slovakia, while Rob and Barb are still a big part of the story back home. The entrepreneurial streak is yet in play.

Still family owned. Still in South Lancaster. We’re still changing, still curious and still finding things we think you’ll love. Do come visit us, have a Canadiano and a butter tart in the Polar Bear Cafe and wander the tunnels looking at all the fun stuff.  We'd love to see you.  

What Will Happen Next?

This link doesn't work yet. Barb is in the middle of writing a novel containing anecdotes of the past 47 years. It's in progress and when done will connect to this link. Maybe soon. Maybe next year. Maybe I should get your help but at the moment, it's in the future. Lots of happiness to all.